We accept Apple Pay, Google Pay, Visa, Mastercard, American Express, Paypal.

We advise all customers to take particular care when entering their delivery address as during busy periods, we may not be able to make adjustments to your address once the order has been placed.

Once your order has reached the ‘in process’ or ‘shipped’ stages, we are unable to make changes to your delivery address.

However you can always email us at info@projectbeauty.ie and our team will do their best to assist you.

If you haven’t received a confirmation email after successfully placing an order, it’s possible that you may have entered your email address incorrectly.

You can reach out to our team at info@projectbeauty.ie who will be able to run your details and locate the order on our system. From there, we will be able to provide you with your tracking information.

Once your order has been shipped, you will receive a shipping confirmation email from us.

At this point, your order is in transit with our shipping handlers and we advise you to make direct contact with An Post or DHL respectively if you need further assistance regarding your order.

If you receive your order and you discover that you are missing item/s or if you have received the wrong item/s, please reach out to our team at info@projectbeauty.ie and we will be more than happy to help.

For all standard delivery options in Ireland or the UK, we use An Post so ship your orders.

Delivery within Ireland is estimated at 1-3 working days.

Delivery to Northern Ireland and the rest of the UK is estimated to take 3-5 working days.

These times can vary due to a number of different factors so if you have any questions, please reach out to your national postal service directly.

If you need your order delivered in a hurry, we offer an express delivery service via DHL Express. If your order is placed between Monday-Thursday before 1pm, we estimate that it will be delivered the very next business day (in Ireland or the UK).

If you live in Europe, the same rules apply and we estimate that your order will be delivered within 1-2 business days. For other parts of the world, delivery times will vary.

Please note that in this situation, you should reach out to the delivery company directly as they will have information on the whereabouts of your order.

It’s possible that the driver will remember where he/she/they left the parcel (with a neighbour, in a safe place on your property, in a local shop).

We would advise you to reach out to them as soon as possible and include as much information as possible (full name, full address including eircode, tracking number)

If you have exhausted this option to no avail, please reach out to us at info@projectbeauty.ie

If for any reason you are not completely satisfied with your purchase, you can return your order within 14 days of receiving it for a refund.

As long as the order is returned within the stated time frame, remains in an unused condition and has not been removed from the original packaging, a refund will be issued.

https://www.anpost.com/Post-Parcels/Click-and-Post/Returns

This does not apply to faulty or incorrectly received products where your statutory rights are unaffected. Please note : we are only able to reimburse postage fees from returns coming from customers within Ireland.

Please make sure you have chosen the correct shade before placing your order as we will not be able to facilitate exchanges on online orders.

If you receive a faulty or damaged product, please reach out to us immediately at info@projectbeauty.ie with your order number and we will assist you.

Don’t forget to include photos/videos of the condition of the product so we can investigate the claim.

We are unable to accept returns on products not purchased online from www.projectbeauty.ie however if you have purchased a product at one of our authorised retailers/counters, please do contact them directly with your receipt and they will be able to assist you.